<div class="iframe-wrapper"><iframe src="https://www.youtube.com/embed/V_io3LSccMY" frameborder="0" allowfullscreen="true" class="w-full shadow aspect-video rounded-xl" data-youtube-video=""></iframe></div><h2 id="pm1c4llyi23" data-toc-id="pm1c4llyi23">FAQ</h2><details class="details"><summary>Seller created an account, but I can’t see the profile in my client list</summary><div data-type="detailsContent"><p>Sometimes sellers don’t sign up via your personal client portal URL and create a store account instead. To avoid this make sure you send the client portal URL.</p><p></p><p>If this happens: they can create store, logout and use the correct URL and register with another email address. You can send us their e-mail address and we will manually delete it, so they can create a client account.</p></div></details><details class="details"><summary>(Outlook, Hotmail) Sellers are unable to sign in / see link is expired</summary><div data-type="detailsContent"><p>In most cases, this happens with Microsoft Outlook accounts (live.com / outlook.com / hotmail.com)—they have a Safelink feature that clicks on all links in emails before they are delivered. You can ask them to disable this feature by going to the settings in Microsoft. <a target="" rel="noopener noreferrer nofollow" class="link" href="https://support.microsoft.com/en-us/office/advanced-outlook-com-security-for-microsoft-365-subscribers-882d2243-eab9-4545-a58a-b36fee4a46e2#:~:text=To%20provide%20the%20best%20protection,use%20to%20turn%20off%20Safelinks.">Here</a> is how to do it.</p><p></p><p>If it still doesn't work, please send us their email address and we will look into it!</p></div></details><details class="details"><summary>(Gmail) Sellers are unable to sign in / see link is expired</summary><div data-type="detailsContent"><p>Gmail sometimes summarizes the login emails. Here is how you can get to your client profile:</p><p></p><p class="p2">1. Open the client portal link.</p><p class="p2">2. Enter your client portal email (it must be different from your store account email).</p><p class="p2">3. In Gmail, open the latest login email and click on the three dots to expand it.</p><p class="p2">4. Follow the link to your client profile.</p><img data-width="100%" data-align="left" data-featurebase-content-key="674a14f3289ffd77aa1debcb/article/680b8c076726b989d3191189/01966d51-3260-723c-ab14-ac6f33318d91/b64u-aW1hZ2UuanBlZw.jpeg" data-featurebase-content-filename="image.jpeg" src="https://674a14f3289ffd77aa1debcb.featurebase-attachments.com/c/article/680b8c076726b989d3191189/01966d51-3260-723c-ab14-ac6f33318d91/b64u-aW1hZ2UuanBlZw.jpeg?X-Amz-Expires=3600&amp;X-Amz-Date=20260516T130000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260516%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=615b756edf987854d025ffdd44189ccbab3b79b296f2990b2aee712535862ff9"></div></details><p></p>

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